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Feedback Approval Workflow

Every submission travels through the same pipeline. The only thing that changes between auto-approve and manual-review modes is who clicks the Approve button.

The pipeline​

Submission → Quality Score → Pass/Fail → Reward Calc → Approval → Payout
  1. Submission. User clicks Submit in the widget. The response lands in responses with status PENDING.
  2. Quality score. AI scoring runs synchronously (~1 second). Status changes to SCORED.
  3. Pass / fail. If score ≥ rejection floor, status → APPROVABLE. Otherwise REJECTED and the flow ends.
  4. Reward calc. Amount computed from the score and your min/max.
  5. Approval. Depends on mode — see below.
  6. Payout. On approval, Tremendous receives an order and disburses the reward.

Auto-approve mode (default)​

Best for: high-volume consumer campaigns, anything where you trust the AI score.

  • APPROVABLE → automatically → APPROVED → payout fires.
  • End-to-end time: ~2–5 seconds from Submit to reward-email-sent.
  • You can still retroactively reject via the Feedback tab, but once Tremendous has disbursed, you can't claw the reward back.

Manual review mode​

Best for: regulated industries (health, finance), high-value rewards (€25+), or campaigns where specific expertise is required.

  • APPROVABLE → waits in the Feedback tab as PENDING REVIEW.
  • A human on your team reads each response and clicks Approve or Reject.
  • On Approve: payout fires via Tremendous.
  • On Reject: user sees a polite rejection page. No reward.

You set an SLA target in the campaign settings — the widget tells users when to expect a response ("You'll hear back within 2 business days").

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Starting in Manual Review and switching to Auto-Approve after a week of clean submissions is a good pattern. You learn the quality distribution, then trust the AI.

Switching modes mid-campaign​

You can toggle at any time from the campaign detail page. Switching does not:

  • Re-run scoring on past responses.
  • Retroactively approve responses that were rejected.
  • Affect payouts already in flight.

Reviewer permissions​

Anyone on your team with a Reviewer role or higher can approve/reject:

  • Owner — can do everything.
  • Admin — can do everything except delete the tenant.
  • Reviewer — approve, reject, read-only campaign settings.
  • Viewer — read-only.

Invite team members from Settings → Team.

Audit trail​

Every approval and rejection is logged with:

  • Reviewer user ID.
  • Timestamp.
  • Pre- and post-state.
  • Free-text comment (optional).

Exportable as CSV from Settings → Audit Log. Retained 2 years.