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FAQ

Product​

Who is Pay4Feedback for?​

B2B SaaS teams, e-commerce shops, and product companies that want structured feedback from real users and are willing to pay for quality. Typical customers: 10–500-employee product teams who are done with UserTesting and surveys that nobody fills in.

How does Pay4Feedback compare to UserTesting, Hotjar, Typeform?​

Short version:

  • UserTesting recruits participants at €50–€100 per interview. We collect from your real users at €5–€10 per verified response.
  • Hotjar records passive behaviour — scroll, clicks. We ask active questions and pay for answers.
  • Typeform is a survey tool without rewards. Response rates average 2%. We see 15–30% with rewards.

A full comparison page is coming — see Comparison Pages (currently placeholder).

Do I need engineering to set this up?​

Not for the widget — use Google Tag Manager and it's a 5-minute job. See Install the Widget.

Billing & Money​

How much does it cost?​

Three plans:

PlanMonthlyPlatform fee on rewards
Starter€025%
Growth€4910%
Enterprise€2995%

Full pricing: Pricing & Billing.

What does "platform fee" actually mean?​

You pay it once at campaign activation, not per response. Example on Growth plan with a €500 campaign budget:

  • You pay €550 via Stripe (€500 rewards + €50 platform fee).
  • We keep €50.
  • €500 sits in Tremendous's pooled balance for user rewards.

Where does my money actually go?​

See How Pay4Feedback Works. Short version: Stripe collects, Tremendous holds and disburses, we orchestrate. Pay4Feedback's bank account never holds reward funds.

Is Pay4Feedback a payment institution?​

No. We are a non-custodial orchestrator — we don't hold funds, so we're not regulated as a payment institution or escrow agent. The regulated entities are Stripe (EU PSP) and Tremendous (US payout platform).

What if I'm not happy with the service — can I get a refund?​

Unused campaign budget is refunded when you end a campaign, minus the platform fee on already-approved feedback. Monthly subscription fees (Growth, Enterprise) are not refunded for partial months. See Payout Rules.

Do I pay in EUR or USD?​

All billing is in EUR today. [Product strategy decision pending]: native USD support.

Rewards​

What if nobody responds?​

You spend nothing on rewards — the platform fee is already sunk, but the €500 budget stays untouched until someone actually submits. End the campaign and get the €500 back.

What if too many people respond?​

The campaign stops when the budget is exhausted. Configure a daily budget cap to smooth spending. See Payout Rules.

What reward amounts should I use?​

Depends on your user's expected value:

  • Consumer SaaS: €3–€10 per response.
  • Prosumer / SMB: €10–€25.
  • Enterprise buyers (CTOs, VP Engineering): €50–€150.

The rule of thumb: the reward should feel worth 10 minutes of the user's time.

Can users choose their payout method?​

Yes. Via Tremendous: PayPal, Amazon Gift Card, Visa Prepaid, charity donation, and 1,000+ other options.

What about unclaimed rewards?​

Expire after 30 days and return to your budget. See Payout Rules.

Fraud & Trust​

How do you stop bots and reward farming?​

Four layers: widget-level filtering, rate limits, quality scoring, pattern detection. Full write-up: Fraud Prevention & Trust.

Can the same user earn every day?​

No — the default reward cooldown is 10 days between rewards to the same email. Configurable per campaign.

What if I spot an obviously fake submission after you've already paid?​

Click Report abuse in the Feedback tab. Investigated within 48 business hours. If confirmed fraud, we claw the reward back and credit your budget.

Compliance & Privacy​

Are you GDPR-compliant?​

Yes. Hosted in AWS Frankfurt (eu-central-1), no unnecessary cookies, DPA available. See our Privacy Policy and Data Processing Agreement.

Do you share my data with US companies?​

Only Tremendous (for payouts) and only the minimum data required: recipient email, first name, reward amount, campaign reference. Tremendous is certified under the EU–US Data Privacy Framework. See Legal & Compliance.

Can I sign a DPA?​

Yes, either (a) self-serve — you accept the pre-signed DPA at pay4feedback.com/data-processing-agreement by using the service, or (b) request a counter-signed PDF at support@pay4feedback.com.

How do I handle a GDPR erasure request from one of my users?​

Go to Settings → GDPR → Schedule Data Erasure in the dashboard, paste the user's email, and click Schedule deletion. The erasure executes automatically after a 7-day safety window, during which you can cancel if needed. The action is audit-logged. See Troubleshooting → GDPR data subject request.

Can I self-host?​

No. We're cloud-only for now. [Product strategy decision pending] whether to offer a single-tenant deploy for Enterprise customers.

Technical​

Does the widget slow down my site?​

The widget is ~35 kB gzipped, loaded async, runs inside Shadow DOM. Lighthouse impact is under 2 points. If you see otherwise, please open an issue.

What browsers are supported?​

Evergreen browsers (Chrome, Firefox, Safari, Edge) on desktop and mobile. Internet Explorer is not supported — we don't publish polyfills for it.

Do you have an API?​

Not yet. See API & Integrations for the roadmap.

Where are servers located?​

All production infra is in AWS eu-central-1 (Frankfurt). No data leaves the EU except the minimum payload sent to Tremendous for reward payouts (see above).

Support​

How do I get help?​