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Pricing and Billing

The marketing pricing page is at pay4feedback.com/pricing. This page is the operator's view — everything you need to know about how the money moves.

The three plans​

PlanMonthlyPlatform fee on rewardsBest for
Starter€025%Trying it out, single campaign
Growth€4910%Continuous research, 1+ campaigns
Enterprise€2995%Agencies, large product teams, SLA needs

All prices are net of VAT.

The two-step model​

Pay4Feedback has two costs, not one:

Cost 1: SaaS subscription — €0 / €49 / €299 per month. Pays for the platform itself (widget, dashboard, AI scoring, integrations). Cancel any time.

Cost 2: Reward budget + platform fee — paid at campaign activation via Stripe. The fee percentage depends on your plan.

Worked example on Growth plan with a €500 campaign budget:

You pay Stripe         €550
   → Pay4Feedback fee  €50     (kept)
   → Rewards held      €500    (to users via Tremendous)

100% of the reward budget reaches users. We take zero margin on rewards themselves.

Platform fee — how it's calculated​

The fee is calculated at activation time, on the total campaign budget. Example:

PlanCampaign budgetPlatform feeTotal you pay
Starter€100€25€125
Starter€500€125€625
Growth€500€50€550
Growth€5,000€500€5,500
Enterprise€5,000€250€5,250

The fee is flat, not per-response. Whether you get 10 or 100 responses, the fee is the same.

Billing cycle​

  • Subscription (Growth / Enterprise): monthly in advance, charged on the anniversary of signup.
  • Campaign activation: one-off charge at activation.
  • Cancellation: takes effect at the end of the current billing period. No refunds for partial months.

VAT​

  • Customers inside the EU with a valid VAT ID: reverse charge applies (invoice issued without VAT, you account for it locally).
  • Customers inside Germany: 19% VAT added unless a valid EU VAT ID is provided.
  • Customers outside the EU: no VAT on the invoice.

Invoices are issued from Stripe under Pay4Feedback's business ID and are available in your dashboard under Settings → Billing → Invoices.

When to upgrade​

  • Starter → Growth pays for itself once your monthly reward spend hits ~€330 (break-even: €49 ÷ (25% − 10%) = €326).
  • Growth → Enterprise pays for itself once your monthly reward spend hits ~€5,000 (break-even: (€299 − €49) ÷ (10% − 5%) = €5,000).

The dashboard shows a yellow banner when you cross the break-even line.

Refunds​

  • Unused campaign budget is refunded to the original card on campaign end, minus platform fees on already-approved feedback.
  • Monthly subscription fees are not refunded for partial months.
  • Refund window: 5–10 business days after you click End Campaign.

Details: Payout Rules.

Enterprise invoicing​

Enterprise plan offers invoice billing — pay by SEPA / bank transfer against an invoice instead of by card. Ask Sales.

  • Sales: sales@pay4feedback.com
  • Dedicated account manager included.
  • Annual pre-payment discount — contact Sales.

Managing your subscription​

From the dashboard:

  • Settings → Billing → Manage Subscription opens the Stripe Customer Portal.
  • There you can: update card, download invoices, cancel, switch plan.

Price changes​

We commit to 30 days' written notice by email before any price increase. Existing campaigns are grandfathered at their activation-time fee percentage until they end.