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Payout Rules

The non-custodial orchestration model means your money has a clear, auditable path from card → users. This page defines the rules.

Money flow, step by step​

You (Stripe card)
      │  1.  €500 campaign + €50 platform fee
      ▼
Stripe (Dublin)
      │  2.  platform fee retained by Pay4Feedback
      │  3.  €500 transferred to Tremendous pooled balance
      ▼
Tremendous (NYC, EU-US DPF)
      │  4.  holds €500 earmarked for this campaign
      │  5.  on each approval, disburses to the user
      ▼
User (chosen payout method)

Budget consumption​

  • A campaign has a total budget and (optionally) a daily budget.
  • Every approved response deducts its reward amount from the budget at approval time.
  • When the remaining budget drops below your current max reward, the widget stops showing new users. Existing open submissions still complete.
  • Daily budget resets at 00:00 UTC.

What counts as "approved"​

  • Auto-approve mode: pass AI scoring → approved.
  • Manual review mode: reviewer clicks Approve.

Rejected responses never deduct from the budget.

When does the payout actually leave?​

  • PayPal / most gift cards: minutes after approval.
  • Bank transfer: up to 24 hours, varies by country.
  • Charity donation: batched daily by Tremendous.

The user sees a live status on the claim page at pay4feedback.com/reward/<token>.

Unclaimed rewards​

When a user is approved but doesn't click the claim link:

  1. Day 0: approval email sent.
  2. Day 7: reminder email sent automatically.
  3. Day 21: second reminder.
  4. Day 30: reward expires. The budgeted amount returns to your campaign.

This matters for budget planning — a typical claim rate is 70–85%.

Refunds​

You end a campaign with unspent budget​

  • Unused budget is refunded to the original card via Stripe.
  • The platform fee is not refunded — it's paid once at activation, not per response.
  • Fees accrued on already-approved feedback are excluded from the refund.
  • Refund window: 5–10 business days after you click End Campaign.

A payout fails​

If Tremendous can't deliver (user enters wrong email, chosen gift card country not supported, etc.):

  • Tremendous retries once.
  • If still failing, the reward returns to your campaign budget within 48h.
  • The user receives an email with a link to choose a different payout method.

Dispute / chargeback on your end​

If you chargeback Stripe after we've already disbursed to Tremendous:

  • Pay4Feedback covers the clawback from its own funds (platform fees).
  • But: Pay4Feedback reserves the right to immediately suspend the tenant and recover disbursed amounts via other means. This is explicitly covered in our Terms of Service.

Daily budget behaviour​

The daily cap is enforced at approval time:

  • If the daily budget has €10 left and a €12 reward is approved, it goes through — the daily cap can be exceeded by one response.
  • After that response, the widget stops showing for the rest of the day.
  • Resets at 00:00 UTC.

We're aware this is slightly loose. [Product strategy decision pending]: whether to enforce strict caps by rejecting approvable responses that would exceed the cap. This would hurt user experience, so we're leaving it as soft-cap for now.

Multi-currency​

All budgets and rewards are currently denominated in EUR. Tremendous converts to the user's local currency automatically when they claim a non-EUR payout method (e.g. USD Amazon gift card).

[Product strategy decision pending]: whether to support USD-denominated budgets natively.

Tax​

  • Invoices from Pay4Feedback include VAT per the reverse-charge rule for B2B EU customers with a valid VAT ID.
  • The reward amount paid to end-users is not treated as tax-deductible business expense without further documentation. Consult your accountant.
  • Pay4Feedback does not issue 1099 / tax forms to reward recipients — Tremendous handles recipient tax reporting as required by US law.